For dental practices
The new patient hung up. Your hygienist was with someone else.
We install one job for the front desk: missed-call text-back, insurance questions from your list, or the no-show that never got a same-day offer. You keep the schedule rules. We coach in a shared chat.
The problem
Front desk is checking out a patient. A new caller hits voicemail and books down the street. Delta Dental questions sit in the inbox. Tuesday 10am no-showed and nobody offered two later slots because the next patient was already in the chair.
How we work
Step 1
Name the leak
Unanswered new-patient calls, insurance questions you already have on a sheet, or no-shows with no same-day backfill.
Step 2
Publish the rules
Plans you take, plans you do not, hygiene vs doctor time, what a new patient must send before the visit. Unknown plans go to a human.
Step 3
Install with the front desk
Shared chat so the office manager watches us assign work, then takes over. Friday: recovered calls, no-shows touched, hours back.
Calls we handle
- Missed call. New patient while checkout is happening. Text offers the next hygiene opening you actually have, plus the new-patient form link you already use.
- Insurance. Do you take Delta Dental PPO? Answers from your plan list. Unknown plans get a named person, not a made-up yes.
- No-show. Tuesday 10am empty. Text offers two later slots that are really open. No guilt language. No invented chair time.
Questions
- Will it book over the doctor?
- No. It only offers times you publish. High-value or unclear cases go to a named person with the facts already captured.
- Do I have to become the AI person?
- No. The office manager watches us in a shared chat, then takes over in plain language. We handle uptime and fixes.
- Can it answer every insurance question?
- It answers what is on your list. Everything else goes to front desk. Wrong yes on a plan is worse than a short delay.
- What about patient privacy?
- We scope access to the job: schedule windows, plan list, and approved scripts. Book a call and we will tell you what we will and will not connect.