Inbound leads · Veterinary
After-hours ER routing text
Route after-hours panic to your emergency hospital without diagnosing over text.
When to use it
Clinic is closed and a pet parent needs your ER number, not homemade protocol.
Fill these in first
- Their message, word for word
- Emergency hospital number and name
- What the clinic never advises over text
- In-hours callback rule for non-emergencies
Prompt
After-hours veterinary text. Route to ER. No diagnosis.
Pet parent message:
{{message}}
Emergency hospital: {{er_hospital}}
Never advise over text: {{never_advise}}
In-hours callback: {{in_hours_callback}}
Rules:
- Do not diagnose or recommend home treatment.
- Give ER number for after-hours panic matching your policy.
- Do not invent triage steps.
- Keep under 90 words.
Output:
1. Text to send
2. Routed to ER: yes/no/handoff
3. Facts still missing
4. Human review: yes/no + why