Inbound leads · HVAC
After-hours no-cool text-back
Text back a no-cool call at night using only your zips, after-hours rules, and on-call path.
When to use it
A homeowner called after hours while your tech was on a rooftop and you need a useful text, not a fake ETA.
Fill these in first
- Caller number and whether they left voicemail
- Symptoms they reported (no cool, no heat, noise only)
- Zips and after-hours rules you actually run
- On-call or emergency path, if any
- Morning dispatch handoff rule
Prompt
Draft an after-hours no-cool text-back for an HVAC shop. Use only the facts below.
Voicemail or notes: {{notes}}
Symptoms reported: {{symptoms}}
Service zips: {{zips}}
After-hours rules: {{after_hours_rules}}
On-call path: {{on_call_path}}
Morning handoff: {{morning_handoff}}
Rules:
- Do not invent a truck time, a price, or a diagnosis.
- Ask zip, system age, and whether anyone is home if those are missing.
- Route true emergencies only through the on-call path you listed.
- Keep under 120 words. One next step.
Output:
1. Text the owner can send or approve
2. Facts used
3. Facts still missing
4. Emergency route: yes/no + why