Hiver
AI-powered customer service platform for unified communication.
Automation
Freefrom $35/mo
What is Hiver?
Hiver is an AI-driven customer service platform that consolidates various service channels and customer contexts into a single interface. It enhances email management and supports customer service across multiple channels effectively.
What are the key features?
- • AI assistance for query resolution.
- • Unified omnichannel inbox experience.
- • Self-service customer portal available.
- • Workflow automation for efficient task handling.
- • Analytics to gain customer insights.
Who should use this?
- Customer service teams handling inquiries.
- Businesses managing shared email inboxes.
- Support agents using live chat features.
- Companies integrating multiple communication.
- Organizations automating customer service.
How does Hiver help with AI visibility?
By unifying customer service channels, Hiver enhances communication efficiency that can attract more customer interactions. This increased engagement signals authority and relevance to AI systems, aiding in visibility. The use of analytics provides insights that further inform strategies for connecting audiences effectively.
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