LLM Relevance

Step-by-Step: Getting Your Business Into ChatGPT's Knowledge Base

The Roadmap to AI Visibility

Building AI visibility isn't magic—it's methodical. This guide provides a concrete, step-by-step approach that any small business owner can follow.

We'll focus on actions you can take this week, this month, and this quarter to systematically increase your chances of being mentioned when potential customers ask AI tools about your industry.

Before diving in, make sure you understand [how AI search differs from Google](/learn/how-ai-search-differs-from-google) and [why some brands show up in ChatGPT while others don't](/learn/why-brands-show-up-in-chatgpt).

Before You Start: Set Your Baseline

Week 1, Day 1-2: Test Your Current Visibility

Before building anything, measure where you are now:

1. Open ChatGPT (free version is fine)

2. Ask questions that should trigger your business:

- "What are good [your business type] in [your city]?"

- "Who are experts in [your industry]?"

- "What companies solve [problem you solve]?"

3. Document whether you're mentioned

4. Take screenshots for comparison later

Do the same with:

  • Claude (Anthropic's AI)
  • Perplexity AI
  • Google's Gemini
  • Week 1, Day 3-4: Audit Your Online Presence

    Create a spreadsheet and document:

  • Every place your business is listed online
  • Whether your NAP (Name, Address, Phone) is consistent
  • What information exists about you
  • Quality and quantity of reviews
  • Press mentions you can find
  • Week 1, Day 5: Define Your Target Queries

    Write down 10-15 questions that, if asked to an AI, should ideally mention your business. These will be your benchmarks.

    Examples:

  • "Best Thai restaurants in Boulder"
  • "Where can I get eco-friendly dry cleaning in Seattle"
  • "Who offers fractional CFO services for startups"
  • Phase 1: Foundation (Weeks 2-4)

    Week 2: Fix the Basics

    Monday-Tuesday: Consistency Audit

    Check these platforms and ensure your business name, address, and phone are EXACTLY identical:

  • Google Business Profile
  • Yelp
  • Facebook
  • LinkedIn
  • Better Business Bureau
  • Your website
  • Any industry directories
  • Fix every inconsistency you find. This seems tedious but it's critical—AI can't trust you if your basic information varies.

    Wednesday-Thursday: Claim Your Listings

    Claim and complete your profile on every relevant platform:

  • Google Business Profile (absolute priority)
  • Yelp (if applicable to your business type)
  • Facebook Business Page
  • LinkedIn Company Page
  • Industry-specific directories (Avvo for lawyers, Healthgrades for doctors, etc.)
  • Friday: Schema Markup

    Add basic schema markup to your website:

    1. Use Google's Structured Data Markup Helper

    2. At minimum, add LocalBusiness schema

    3. Include: business name, address, phone, hours, description

    4. Validate with Google's Rich Results Test

    If this feels technical, hire a developer for a few hours or use a plugin if you're on WordPress (like Schema Pro or Rank Math). This structured data is one of the [authority signals that make LLMs trust your brand](/learn/authority-signals-llms-trust).

    Week 3: Build Your Review Foundation

    Goal: Get your first 10 quality reviews (or add 10 more if you already have some)

    Monday: Create a Review Request System

    Design a simple process:

    1. After a successful project, send a thank you email

    2. Wait 24 hours

    3. Send a review request with direct links to:

    - Google Business Profile

    - Relevant industry platform

    3. Make it easy—provide the links, not instructions

    Tuesday-Friday: Execute Review Requests

    Contact 2-3 happy customers per day. Goal: 10 reviews this week.

    Pro tips:

  • Ask in person or by phone first, then follow up with the link
  • Timing matters—ask right after they've expressed satisfaction
  • Make it convenient—send direct links
  • Don't offer incentives (against most platforms' policies)
  • Respond to every review you receive
  • Week 4: Educational Content Foundation

    Goal: Publish your first piece of substantive educational content

    Monday-Tuesday: Choose Your Topic

    Pick one problem your ideal customer faces that you solve better than anyone. This should be:

  • Specific enough to be actionable
  • Broad enough to attract search traffic
  • Related to your expertise
  • Genuinely helpful
  • Wednesday-Friday: Create the Content

    Write a comprehensive guide (1,500-2,500 words) that includes:

  • Clear problem definition
  • Step-by-step solution
  • Real examples
  • Common mistakes to avoid
  • Your recommended approach
  • Publish on your website with proper formatting:

  • Clear headings (H2, H3)
  • Short paragraphs
  • Bullet points
  • Images or diagrams if helpful
  • Author bio with credentials
  • Phase 2: Authority Building (Months 2-3)

    Month 2: Media Outreach and Original Research

    Week 1: Plan Your Story

    Most business owners think they have nothing newsworthy. Wrong. You have:

  • Industry trends you've observed
  • Data from your customer base
  • A unique approach to a common problem
  • An interesting business story or pivot
  • Create a pitch: What insight or data do you have that would interest:

  • Local business journals
  • Industry trade publications
  • Regional news outlets
  • Week 2: Execute PR Outreach

    Option A (DIY):

    1. Identify 10 relevant publications

    2. Find the right journalist (check their recent articles)

    3. Send personalized pitches

    4. Follow up after 3 days

    Option B (Shortcut):

    1. Sign up for HARO (Help a Reporter Out)

    2. Respond to 2-3 relevant queries per week

    3. Provide genuine expertise, not sales pitches

    Week 3-4: Create Original Research

    Even simple research is valuable:

    Survey Your Customers:

  • Use Google Forms or Typeform
  • Ask 10-15 questions about their challenges and behaviors
  • Aim for 50-100 responses
  • Analyze results for insights
  • Analyze Your Data:

  • Review your sales/CRM data for trends
  • Identify patterns in customer behavior
  • Calculate interesting statistics
  • Compare to industry benchmarks if available
  • Present Findings:

  • Write a report with your findings
  • Create charts and visuals
  • Publish on your website
  • Send to journalists with a press release
  • Share in industry groups
  • Month 3: Speaking and Expert Positioning

    Week 1: Identify Speaking Opportunities

    Look for:

  • Local business groups (Chamber of Commerce, Rotary)
  • Industry association meetings
  • Lunch-and-learn programs
  • Webinars in your industry
  • Podcast interviews
  • Week 2-3: Apply and Pitch

    Create a one-sheet with:

  • Your expertise
  • Speaking topics you can cover
  • Past presentations (even if just to your own team)
  • Why you'd add value to their audience
  • Send to event organizers.

    Week 4: Record Yourself

    If you can't book a speaking gig yet:

    1. Record a 15-minute presentation on your expertise

    2. Publish to YouTube

    3. Transcribe and publish on your website

    4. Share in industry groups

    This creates content AI can find and demonstrates expertise.

    Phase 3: Amplification (Months 4-6)

    Month 4: Strategic Partnerships

    Week 1: Identify Potential Partners

    Look for non-competing businesses that:

  • Serve the same customers
  • Have established credibility
  • Could benefit from referring to you
  • Might co-create content or research
  • Week 2-4: Develop Partnerships

    Reach out with specific proposals:

  • Guest posting on each other's blogs
  • Co-hosting webinars
  • Joint research projects
  • Cross-promotion to email lists
  • Referral partnerships
  • Each partnership should result in mentions of your business on their platforms.

    Month 5: Industry Leadership

    Week 1-2: Join Professional Organizations

    Identify and join:

  • Primary industry association
  • Local business groups
  • Relevant certifying bodies
  • Don't just join—participate. Volunteer for committees. Attend meetings. Contribute.

    Week 3-4: Pursue Certifications and Awards

    Apply for:

  • Relevant professional certifications
  • Local "Best of" awards
  • Inc. 5000 (if you qualify by revenue growth)
  • Industry-specific awards
  • Even applying (and losing) often results in being listed as a nominee.

    Month 6: Maintain and Scale

    Ongoing Activities (now build these into your routine):

    Weekly:

  • Request 2-3 customer reviews
  • Respond to any new reviews
  • Monitor for new mentions of your business
  • Share one piece of expert content
  • Monthly:

  • Publish new educational content
  • Respond to 5+ HARO queries
  • Reach out to 2-3 media contacts
  • Check NAP consistency across platforms
  • Quarterly:

  • Conduct new customer research
  • Apply for relevant awards
  • Speak at one event
  • Publish original data or insights
  • Phase 4: Advanced Tactics (Months 7-12)

    Once foundations are solid, add:

    Original Content Series

    Create ongoing content that gets regularly referenced:

  • Annual industry reports
  • Quarterly trend analyses
  • Monthly data snapshots
  • Example: "The State of [Your Industry] Report 2025"

    Thought Leadership

    Take positions on industry trends:

  • Write op-eds for industry publications
  • Challenge conventional wisdom (respectfully)
  • Predict future developments
  • Propose new frameworks or approaches
  • Academic Partnerships

    Partner with local universities:

  • Offer to be a case study subject
  • Sponsor research
  • Guest lecture
  • Provide internships
  • Academic citations are powerful trust signals.

    Expert Roundups

    Participate in:

  • Annual industry prediction posts
  • Expert roundup articles
  • Quote collections
  • Panel discussions
  • Each mention adds to your presence.

    Measuring Progress

    Monthly Check-ins:

    Test your original queries in ChatGPT, Claude, and Perplexity:

  • Are you being mentioned more often?
  • In what context are you mentioned?
  • Who else is being mentioned?
  • Track metrics:

  • New press mentions
  • Speaking engagements
  • Partnership announcements
  • Awards received
  • Review count and rating
  • Backlinks from credible sources
  • Learn the complete methodology for [tracking if your brand appears in AI search results](/learn/tracking-ai-visibility) with detailed tracking protocols and dashboard templates.

    Realistic Expectations:

  • Months 1-3: Probably no AI mentions yet (you're building foundation)
  • Months 4-6: Might see first mentions for very specific queries
  • Months 7-12: Should see increasing mentions as authority compounds
  • 12+ months: Should have solid presence for relevant queries
  • What If You're Not Seeing Results?

    If after 6 months you're still not seeing any AI mentions:

    Check these issues:

    1. Not enough third-party mentions: AI needs to see you referenced by others, not just your own content

    2. Inconsistent information: If your NAP varies, AI can't be confident in your legitimacy

    3. Lack of depth: Surface-level mentions don't create authority. You need detailed coverage

    4. Wrong sources: 100 mentions on low-quality sites won't beat 5 mentions in respected publications

    5. Insufficient verification: Are you listed on platforms AI trusts (Google, BBB, industry associations)?

    Pivot strategies:

  • Focus more heavily on media coverage
  • Invest in creating genuinely newsworthy research
  • Build stronger partnerships with established brands
  • Increase speaking frequency
  • Double down on review generation
  • The Reality of Timeline

    Let's be honest about expectations:

    Unrealistic: "I'll be mentioned in ChatGPT next month"

    Realistic: "In 6-12 months, I'll have built enough authority that AI tools start recognizing my business"

    This is a marathon, not a sprint. But every step forward is permanent progress.

    The businesses that start today will have an insurmountable advantage over those that wait until AI visibility becomes obviously critical.

    Your First Action

    Don't try to do everything at once. Start with this week's actions:

    This Week:

    1. Test your current visibility (30 minutes)

    2. Audit your NAP consistency (2 hours)

    3. Fix any inconsistencies you find (1-3 hours)

    4. Request 5 customer reviews (1 hour)

    That's it. Then next week, tackle Week 2's tasks.

    Consistent, methodical progress beats sporadic intense effort.

    Continue learning: Deep dive into [the authority signals that make LLMs trust your brand](/learn/authority-signals-llms-trust) to understand what you're building. Then master [how to track if your brand appears in AI search results](/learn/tracking-ai-visibility).

    Want the fundamentals? Start with [how AI search differs from Google](/learn/how-ai-search-differs-from-google) and [why some brands show up in ChatGPT](/learn/why-brands-show-up-in-chatgpt).

    Ready to automate your tracking? [Join our waitlist](/waitlist) for our automated monitoring tool.

      Step-by-Step: Getting Your Business Into ChatGPT's Knowledge Base